Returns & Warranty

Changes/Cancellations does not accept cancellations or changes to orders once they are placed. Orders are put into production almost immediately after they are received, therefore we cannot allow changes or cancellations. Please verify and re-verify your order before submitting it. The website does not alter any measurements entered (other than converting fractions to decimals); what you enter is what you will receive. In the event a mistake is made by the customer, will not accept returns. does understand life happens, and plans change. If an order needs to be cancelled, the refunded amount will be prorated by how far along we are in the construction of the order; within 1 business day - Minimum 10% fee. After 1 business day - Minimum 30% fee

Returns does not accept returns on custom items; this includes but is not limited to doors, drawer fronts, drawer boxes, and anything that requires any material to be cut or altered. Returns for hardware are accepted on a case-by-case basis with a 30% restocking fee. Return shipment must be paid by the customer. Return requests need to be made within 30 days of the delivery date. After return approval is provided, returns need to be made within 1 week of the return authorization and any costs associated with the return will be paid by for the customer.

Returns are not accepted on Rev-A-Shelf items!

Limited Warranty manufactures and ships unfinished wood products nationwide. Once our products are received, it is impossible for us to monitor the conditions under which they are kept. Claims on any order or material discrepancies must be made within three (3) business days after receipt of order & prior to hinging, hanging or finishing. Cabinet doors and drawer fronts cannot be returned. Any item that has been hinged, hung or finished, shows signs of exposure to moisture, heat or sun, shows signs of job site neglect or is modified in any way shall be deemed accepted by the buyer and voids any warranty. Additionally, any products outside of standard sizes such as solid panel drawer fronts ordered to serve as a panel or above 10" height will not be covered for damages including warping and twisting in any way. If our product is handled in accordance with our recommended guidelines, most problems will be minimized. Remember, you are dealing with an unfinished wood product that will warp, twist or crack within twenty-four (24) hours of delivery if not treated or handled properly.

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